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If we (Merschool) should cancel a class for any reason it will be rescheduled / made up.
If you cannot make a lesson please reschedule by e-mail firstname.lastname@example.org 24 hours before the class starts. If you do not show up for a lesson you forfeit the class. You cannot reschedule at the last minute; your class will be forfeited. Only 1 reschedule class is allowed per month if you swim once a week, 2 reschedule classes if you swim twice a week, and 3 reschedule classes a month if you swim 3 times a week.
The monthly Swimming Fee is to be paid one month in advance by the first day of the month. Invoices will be sent out by the 20th of every month, and every Monday till payment is received. Strictly no payment, no lesson. If payment is not received timeously legal action will be instituted immediately, there will be no grace period. Interest charged at current bank rate. EFT: Bank details: Merschool First National Bank Cheque Account Account number 62888842848 Branch 251650 Reference: Your child’s name and surname Please email proof of payment to email@example.com
This contract is binding pending one month’s written notice of termination – only written notice will be accepted via email. If no notice is received you will continue to be held liable for payment until notice is received.
If you have questions / concerns regarding the syllabus or what is taught in class, please contact the teacher on e-mail firstname.lastname@example.org or set up a meeting at the front desk. Please do not disturb classes to speak with the teacher.
We allow 5 to 10 minutes of play time after class. Please keep an eye on your child during this time as the teacher is occupied with their next class. Please collect your child from the pool when you are ready to leave.
Please tidy up after yourself. No food or drinks allowed in the pool area.
Ensure babies & toddlers wear nappies & waterproofing at all times.
Put your child’s swimming cap on their heads and blow snotty noses before classes.
Classes are not refundable, exchangeable, freezable or shareable.
Merschool does not accept any liability for theft, personal damage or injury whilst at the Merschool or Suite Life Center. Please take care of your belongings, yourself and always have an eye on your child.
Please have a towel ready and collect your child from the pool when they are done with their lesson. Hair dryers are provided please dry your child especially on colder days.
Siblings and friends are not allowed in the pool unattended and we do not take responsibility for unattended children; on the playground as well as in the pool.
Please shower and wash your hair before using the pool especially if you are using hair products.
Please note if you sign up for the weight-loss program you do not need to give a month's notice. No rescheduling of classes. Please note if you sign up for Mermaiding you do not need to give a month notice. One class per month may be rescheduled.
In case of Government Lockdown; unless we are mandated to close, we will continue as normal. No freezing of classes. Lessons can be made up if arranged.
Parents please make sure your child has read and understood the following rules with you: - Arrive on time for class dressed in your swimming costume and cap on your head; or arrive 10 minutes early to change into your swimming gear in the changing rooms. - Use the toilet and blow your nose before the lesson begins. - Wait quietly in the viewing area while the class before yours finishes. - Never get in the water without asking your teacher. - No running. The floors are slippery please be careful. - No eating or drinking around or in the pool. Eating before a lesson is not advised. It may cause discomfort or you may feel sick. - Respect teachers and fellow swimmers. Do not disturb the class. - Please bring your own swim goggles, cap and towel. For Mermaiding you will need a nose clip.
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